Refund policy
At Shiloh Bath & Body, every product is handcrafted in small batches with care, intention, and the purest ingredients nature provides. Your satisfaction matters to us, and we want you to feel confident in your purchase.
Opened or Used Products Because our products are handcrafted personal care items, we cannot accept returns or exchanges on opened or used products for hygiene and safety reasons.
Damaged or Incorrect Orders If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We will gladly replace the item or issue a full refund.
Unopened Products Unopened, unused products in their original condition may be returned within 14 days of delivery. Customers are responsible for return shipping costs unless the return is due to our error. Once we receive and inspect the returned item, we will issue a refund to your original payment method.
Skin Sensitivity & Allergic Reactions Everyone’s skin is unique. We cannot guarantee compatibility with every skin type. We strongly recommend performing a patch test before full use. We are unable to issue refunds for allergic or sensitivity reactions.
Warm Weather & Melting Our tallow products are made with natural ingredients and may soften or melt during hot weather. This does not affect the quality or effectiveness of the product. If your balm arrives soft or melted, simply allow it to cool at room temperature or place it in the refrigerator until it firms again. Softening or melting during transit is not considered a defect.
How to Start a Return or Report an Issue Please email us at info@shilohbathandbody.com with:
- Your order number
- A brief description of the issue
- Photos (if applicable)
We will respond as quickly as possible and work with you to make it right.
Thank you for supporting our family business. From our hands to your skin — rooted in faith, family, and the beauty of nature.